USER MANUALS:INVISIO G5 EU VERSIONINVISIO G5 US VERSION |
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Q: Is the INVISIO® G5 compatible with my phone?
A: If your mobile phone is Bluetooth® enabled (Bluetooth® v1.1 or higher) and supports Headset(HSP) or HandsFree(HFP) Bluetooth® profile,it will be compatible with INVISIO® headsets.
You can find this information in the specifications list of your phone.
Q: I have both “Headset” and “Handsfree” Bluetooth® profiles available on my phone. Which one should I choose?
A: These profiles provide almost the same functions. The Handsfree profile is the newer of the two and adds the possibility for extra functions such as ‘transfer call’ and ‘re-dial last number’
(please refer to you manual for how to use these functions).Both profiles are compatible with INVISIO® Headsets.
Q: Can I listen to music on my Bluetooth® Headset?
A: You can , but the quality will be low and in mono. We don’t recommend using Invisio B3, G5 or Q7 headsets for this purpose. The headsets are designed for voice communication.
You would need a Bluetooth stereo headset for higher audio quality.
Q: Can I use the headset with my computer?
A: Yes,computers that are Bluetooth® enabled can be used with INVISIO® Headsets
The Bluetooth setup of your computer must support Headset or HandsFree Bluetooth® profiles.
The same rule applies to Bluetooth USB adapters. The correct profile(s) must be supported.
Once the headset is paired correctly with the computer it will become an audio device which
can be used with VOIP applications such as Skype.If you are having difficulty setting the headset
up with your computer, please contact our technical support.
Q: How do I know when my headset is finished charging?
A: You can check this by looking at the indicators on the G5 charger.
Reference your INVISIO® G5’s User Guide for further information.
An Illustrated guide to the charging states of the G5 and charger is available here.(Adobe acrobat reader required)
Q: I’m getting talk/standby time which is lower than advertised. What could be the problem?
A: Your INVISIO® Headset may need to be charged.When to charge may vary depending on your use.
Q: Can I use a standard mini usb charging cable instead of the supplied wall charger?
A: We recommend that you only use the supplied wall charger.Although the computer usb port provides the correct
voltage for charging the G5 and charger, the charging process may be disturbed if the computer goes into
standby mode.
Q: Is a car charger availble for the INVISIO® G5?
A: A car charger is not available at present.
Q: How do I get the headset to sit most comfortably in my ear?
A: Consult your INVISIO® Headset’s User Guide. You can also find additional information on our website with the Soft Spring support section.If you still have problems getting the headset to fit comfortably in your ear please feel free to contact Nextlink Customer Services.
Q: How do I cut the Soft Spring to fit properly into my ear? What if I cut it too short?
A: We would advise that you first try the softspring as it is and cut as little as possible at a time if needed(2-3mm).If you still have problems getting the headset to fit comfortably in your ear or need another softspring please feel free to contact Nextlink Customer Services.
Q: I cannot get the headset to pair with my phone/PDA or laptop.
A: Ensure that you have properly followed the pairing instructions within your mobile phone’s user guide.Some common issues could be:
Bluetooth is switched off on your device
The headset needs to be charged
Your phone, PDA or laptop may not be Bluetooth® enabled or have the required profiles(see Q1).
For additional support you can contact Nextlink Customer Services or reference your INVISIO® Headset’s User Guide.
Q: I don’t understand how to pair my headset.Can I contact someone to help me?
A: Yes, for additional support please contact Nextlink Customer Services. You can find contact information at the service and support main page.
Q. How do I know that my INVISIO® G5 has been properly paired with the phone?
A: You can check this by going into the Bluetooth Menu of your phone and check for connected Bluetooth devices. Make sure the connected Bluetooth device is active.For many phones a headset symbol will appear on the main screen.
Q: There is bad sound quality/interference with the headset…
A: Ensure that you have a reasonable line of sight between the headset and telephone and that you are not too far from the phone device itself.The range of the headset is approx 10 meters.
For best performance the mobile phone and headset should be worn on the same side of your body.
If this does not resolve the issue, you should check with another phone to see if the problem is the same.
If so, please get in touch with Nextlink Customer services.
You should also find out if there are any updates for your phone.
Q: Why can’t I use the headset with my phone and computer at the same time
A: The version of Bluetooth® that our products have do not allow multiple devices to be active at once.
Our future products will support this feature.
Q: I have 2 telephones and would like to switch between them.Whats the easiest way to do this?
A: Although there will be differences in operation for various types of phone , the principle of switching between phones with the headset should be similar.
First, you should pair the G5 with each phone you will be using.
1.In the telephone you are currently connected to , go into the Bluetooth menu>active devices and
disconnect the active connection. Although this disconnects the current connection , the G5 will still be paired(registered) in the phone for re-connecting later.
2.In the telephone you wish to connect to, go into the Bluetooth menu > paired devices.
Find the G5 and press connect.
If you wish to go back to telephone 1 –go to step 1.
Q: There is an echo when I talk on my headset.
A: Try the following to correct this:
Turn down the volume on your mobile device and headset until the echo goes away, in certain cases if the handsets volume is set to high you will get feedback in your Bluetooth® Headset causing an “echo” to be heard.
Re-pair your Bluetooth® Headset to your device and see if the issue remains
Check to make sure that your phone has echo cancellation. Some older Bluetooth
enabled phones do not have this feature.
Q: My headset disconnects by itself.
A: Ensure that you have properly followed the pairing instructions within your mobile phone’s user guide.Some common issues could be the following:
You are too far a distance from your phone.The range for the G5 is approx 10 meters.The headset will reconnect when you come into range again.However you may have lost the audio connection if you were in the middle of a call when you were disconnected.
You have multiple Bluetooth® devices paired with your mobile phone
The Bluetooth® Headset needs to be charged
If possible , you should check with another Bluetooth phone to see if the issue is the same.It may be your phone that is causing the disconnection.
Try erasing the current headset connection in your phones Bluetooth registry and make a new connection.
For additional support you can contact Nextlink Customer Services or reference your INVISIO® Headset’s User Guide.
Q: There is no ring tone in the headset, but the connection is fine…
A: Ensure that your phone is not in “Silent” or “Do not Disturb” mode, if the problem remains try re-pairing the Bluetooth® Headset with your device.
Q: The volume seems very low in the speaker–but it’s fine for the person I’m talking to…
A: The volume in your Bluetooth® Headset may need to be turned up. After turning the volume up on your Bluetooth® Headset the volume is still weak, try turning up the volume on your handset while the Bluetooth® Headset is connected.
You should also try to adjust how the headset is placed in the ear.This can make a big difference.
Lastly , make sure there is no residue build up in the softspring. This can be removed by a needle or pin.
Q: I want to turn up the microphone volume, can I do this?
A: The INVISIO® G5 does not have microphone volume adjustments. We recommend that you adjust the position of the headset microphone in the direction of your mouth to ensure optimal performance from the headset.
The'nose'of the headset(where the microphone is situated) should not be pointing upwards.
Q: Does the INVISIO® G5 use bone conduction technology?
A: No, currently the INVISIO® Q7 will be our first INVISIO® Bone Conductive Bluetooth® Headset.
Q: I want a headset for noisy environments-Is the INVISIO® G5 suited to this?
A: We recommend the Q7 for best performance in this type of environment. The G5 is best suited for normal sound environments.
Q: Can I get extra Soft Springs for my headset
A: Please contact Nextlink technical support regarding this.
Q: Can I upgrade my product
A: We do not have an upgrade program, but you can check out our newest products on our website.
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