INVISIO® B3

USER MANUALS: INVISIO B3 EU version INVISIO B3 US VERSION

FAQ

 

Compatibility with other devices

Q: Is the INVISIO® B3 or INVISIO® G5 compatible with my phone?
A: If your mobile phone is Bluetooth® enabled (Bluetooth® v1.1 or higher) and supports headset or handsfree Bluetooth® profile , it will be compatible with INVISIO® headsets. You can find this information in the specifications list of your phone.

Q: I'm buying a new phone -which do you recommend for working with your headset? 
A: Consult your mobile service provider to recommend a phone that fits your needs and is Bluetooth® enabled. Phones that support Headset or handsfree Bluetooth profile will be compatible with INVISIO® products.

Q: Can I use the headset with my computer?
A: Yes, certain computers that are Bluetooth® enabled can be used with INVISIO® Headsets.

The Bluetooth setup of your computer must support headset or handsfree Bluetooth® profiles. The same rule applies to Bluetooth USB adapters. The correct profile(s) must be supported.
Once the headset is paired correctly with the computer it will become an audio device which can be used with VOIP applications such as Skype.

Q: I have both "Headset" and "Handsfree" Bluetooth® profiles available on my phone. Which should I choose?
A: These profiles provide almost the same functions. The Handsfree profile is the newer of the two and adds the possibility for extra functions such as ‘transfer call' and ‘re-dial last number'(please refer to you manual for how to use these functions). Both profiles are compatible with INVISIO® Headsets.

Q: Can I listen to music on my Bluetooth® Headset?
A: You can , but the quality will be low and in mono. We don't recommend using INVISIO® B3, G5 or Q7 headsets for this purpose. The headsets are designed for voice communication.
You would need a Bluetooth stereo headset for higher audio quality.

Charging

Q: How do I know when my headset is finished charging?
A: INVISIO® Headsets feature an indicator light located on the Headset for the INVISIO® B3 and on the Protective Charging Case of the INVISIO® G5.

For the INVISIO® B3 the indicator light will go from Red to Off to indicate charging is complete.

Q: I'm getting talk/standby time which is lower than advertised. What could be the problem?
A: Your INVISIO® Headset may need to be charged. When to charge may vary depending on your use, however the INVISIO® Headset's Indicator Light will flash red when it needs to be charged.

Placing the headset in the ear

Q: How do I get the headset to sit most comfortably in my ear?
A: Consult your INVISIO® Headset's User Guide, you can also find additional information on our website with the Soft Spring support section. If you still have problems getting the headset to fit comfortably in your ear please feel free to contact Nextlink Customer Services.

Q: How do I cut the Soft Spring to fit properly into my ear?
A: Consult your INVISIO® Headset's User Guide, you can also find additional information on our website with the Soft Spring support section. If you still have problems getting the headset to fit comfortably in your ear please feel free to contact Nextlink Customer Services.

Connection and signal

Q: I cannot get the headset to pair with my phone/PDA or laptop.
A: Ensure that you have properly followed the pairing instructions within your mobile phone's user guide.Some common issues could be the following:

Bluetooth is switched off on your device
The headset needs to be charged
Your phone, PDA or laptop may not be Bluetooth® enabled or have the required profiles(see Q1).
For additional support you can contact Nextlink Customer Services or reference your INVISIO® Headset's User Guide.

Q: I don't understand how to pair my headset, can I contact someone to help me?
A: Yes, for additional support please contact Nextlink Customer Services. You can find contact information at our website.

Q. How do I know that my INVISIO® has been properly paired with the phone?
A:You can check this by going into the Bluetooth Menu of your phone and check for connected Bluetooth devices. Make sure the connected Bluetooth device is active.

Q: There is bad sound quality/interference with the headset...
A: Ensure you have positioned the headset for the best line-of-sight to your mouth. For best performance the mobile phone and headset should be worn on the same side of your body .

If this does not resolve the issue, you should check with another phone to see if the problem is the same.
If so, please get in touch with Nextlink Customer services.

You should also find out if there are any updates for your phone.

Q: Why can't I use the headset with my phone and computer at the same time?
A: The version of Bluetooth® that our products have do not allow multiple devices to be active at once.
Our future products will support this feature...

Q: There is an echo when I talk on my headset...
A: Try the following to correct this:

Turn down the volume on your mobile device and headset until the echo goes away, in certain cases if the handsets volume is set to high you will get feedback in your Bluetooth® Headset causing an "echo" to be heard...

Re-pair your Bluetooth® Headset to your device and see if the issue remains

Ensure you have positioned the headset for the best line of sight to your mouth and position the mobile towards the headset or wear it on the same side of your body as you wear your headset.???

Check to make sure that your phone has echo cancellation. Some older Bluetooth enabled phones do not have this feature.

Q: My headset disconnects by itself...
A: Ensure that you have properly followed the pairing instructions within your mobile phone's user guide. Some common issues could be the following:

You have multiple Bluetooth® devices paired with your mobile phone
The Bluetooth® Headset needs to be charged
Your phone, PDA or laptop may not be Bluetooth® enabled or require additional equipment such as a Bluetooth® dongle or software to make it Bluetooth® enabled.
If possible , you should check with another Bluetooth phone to see if the issue is the same.It may be your phone that is causing the disconnection.
Try erasing the current headset connection in your phones Bluetooth registry and make a new connection.
For additional support you can contact Nextlink Customer Services or reference your INVISIO® Headset's User Guide...

Q: There is no ring tone in the headset, but the connection is fine...
A: Ensure that your phone is not in "Silent" or "Do not Disturb" mode, if the problem remains try re-pairing the Bluetooth® Headset with your device.

Q: The volume seems very low -but it's fine for the person I'm talking to...
A: The volume in your Bluetooth® Headset may need to be turned up. After turning the volume up on your Bluetooth® Headset the volume is still weak, try turning up the volume on your handset while the Bluetooth® Headset is connected.
You should also try to adjust how the headset is placed in the ear.
Lastly , make sure there is no residue build up in the softspring. This can be removed by a needle or pin.

Q: I want to turn up the microphone volume, can I do this?
A: Both the INVISIO® B3 and INVISIO® G5 do not have microphone volume adjustments. We recommend that you adjust the position of the headset to ensure a good line-of-sight with your mouth to ensure optimal performance from the headset's microphone...

About the INVISIO® Bluetooth Headsets

Q: What's the difference between the INVISIO® B3 and INVISIO® G5
A: The main difference between the two products is first size, the INVISIO® G5 weighs only 6 grams, the second is that the INVISIO® G5 comes with a Protective Charging Case that allows you to charge your headset on the go... Both products are feature packed and great for not just first time Bluetooth® users, but also for experienced Bluetooth® users.

Q: Does the INVISIO® B3 or INVISIO® G5 use bone conduction technology?
A: No, currently the INVISIO® Q7 will be our first INVISIO® Bone Conductive Bluetooth® Headset.

Q: I want a headset for noisy environments-Is the INVISIO® B3 or INVISIO® G5 suited to this.
A: We recommend the Q7 for best performance in this type of environment. The B3 and G5 are best suited for normal sound environments.

Other

Q: Can I get extra Soft Springs for my headset
A: These will be available to order from our website shortly.

Q: Can I upgrade my product
A: We do not have an upgrade program, but you can check out our newest products on our website.

Q: Where can I go to buy a new Nextlink/INVISIO® headset?
A: You can find a list of retailers and distributors from our website by clicking "where to buy" for each product.